27 January 2025
We’re regularly in contact with Novartis, providing them with information from our service users on their Tegretol supply problems, including the details of the pharmacies in question.
Novartis have told us that Tegretol is in stock with them.
They are looking into any supply chain problems with wholesalers they work with and any wider issues.
Novartis are requesting pharmacies who are struggling to get supply to email or call their Customer Care team directly.
Email:customercare@novartis.com or Phone: 08457419442
We’ve also put together some tips to help if you’re running out.